Our experts are available 24/7 to assist you
Step-by-step guide to ordering on Temu safely.
Cancel before shipment for a full refund.
Update size, color, or address before dispatch.
Wrong or damaged item? Get a free replacement.
90-day easy return with full refund guidance.
Find out exactly where your order is right now.
From placing your first order to returns and replacements — your complete Temu shopping guide.
📞 +1 888-490-4068Find answers to the most common Temu questions — fast.
Browse products, add to cart, choose shipping, and complete checkout securely. We walk you through every step.
Learn more →You can cancel most orders before they ship. Time matters — act within the cancellation window for a full refund.
Learn more →Need to change size, color, or quantity? Find out how to modify an existing order before it leaves the warehouse.
Learn more →Received the wrong item or damaged product? Request a replacement at no extra cost within the eligible window.
Learn more →Temu offers a 90-day return policy. Learn which items qualify, how to initiate a return, and when to expect your refund.
Learn more →Check real-time shipping updates through the Temu app or website using your order ID and registered email.
Learn more →New to Temu? Follow these simple steps to complete your first purchase.
Sign up using your email address or social login. Verify your email to activate your account.
Search for products or browse categories. Choose size/color/quantity then press "Add to Cart."
Proceed to checkout and enter your delivery address accurately to avoid delays.
Select from credit/debit card, PayPal, or other options. Temu uses secure encrypted payment processing.
Review your summary and press "Place Order." You'll receive a confirmation email with your order number.
Acting quickly is key. Here's what you can do and when.
Go to My Orders → Select Order → Cancel Order. You can cancel before the order enters "Shipped" status.
If already shipped, wait for delivery and then initiate a return. Refunds are typically processed within 5–7 business days.
Temu does not allow direct item edits after placement. If the order hasn't shipped, cancel it and re-order with correct details.
To change your shipping address, go to Order Details → Edit Address (only available before dispatch).
Received a wrong, damaged, or defective item? Go to My Orders → Report Problem → Request Replacement.
Attach photos of the issue. Replacements are shipped at no cost. Processing takes 3–5 business days once approved.
Temu's 90-day return policy makes it easy to shop with confidence.
Go to "My Orders" and select the order to return. Tap the "Return/Refund" button.
Choose which items to return and select the reason. Adding photos speeds up approval.
Temu provides a prepaid return shipping label for your first return per order. Print it and pack the item securely.
Take your package to the designated carrier (USPS or UPS). Keep your receipt for tracking.
Once processed, your refund is issued to the original payment method within 5–14 business days.
Tips, tricks, and answers to the questions shoppers ask most.
Everything a new shopper needs — from browsing to checkout to tracking your first package.
Your order already shipped — now what? Find out your options for cancellation and return.
Waiting for your money back? Here's the exact refund timeline and what to do if it's delayed.
This website is an independent help and information resource created to assist Temu shoppers. This site is not officially affiliated with, endorsed by, or operated by Temu (PDD Holdings Inc.) or any of its subsidiaries.
All information is for general guidance only based on publicly available Temu policies. Policies may change at any time. For the most accurate information, always refer to the official Temu website or app.
The phone number listed (+1 888-490-4068) connects to an independent customer support service. This is not Temu's official customer service line. By calling, you agree you are contacting a third-party support service.
We are not responsible for any decisions made based on information found on this website.
Speak to a live support expert about your Temu order — no wait, no hassle.
📞 +1 888-490-4068Available 24 hours a day, 7 days a week